General Terms and Conditions of Sale and Contracting

These general terms and conditions include all the information required by Spanish and European regulations on consumer rights in electronic contracting, including pre-contractual and post-contractual information in accordance with Law 3/2014 and Directive 2011/83/EU.

1. Seller Identification

In accordance with applicable legislation, it is hereby stated that the owner of the website www.tieronesupply.com(hereinafter, the "Website") is:

Company: Tier One Supply, S.L.
Tax ID (CIF): B75855684
Registered address: Polígono Industrial PIBO, Avenida de Aznalcázar, Nº5, Módulo 14, 41110 Bollullos de la Mitación, Seville, Spain
Customer service phone: +34 955 467 119
Email: info@tieronesupply.com

2. Purpose

These General Terms and Conditions govern the sale of products and services offered by Tier One Supply, S.L. through the Website, as well as the rights and obligations of both parties in the context of online transactions.

These terms are available in Spanish and can be reviewed, downloaded, and printed by users at any time.

3. Product and Service Features

Tier One Supply, S.L. offers physical products (such as equipment and accessories) and services (such as technical repair). The essential characteristics of each product or service are described in their corresponding listing on the Website.

4. Purchase Process

The purchase process involves the following steps:

Product or service selection.
Adding items to the shopping cart.
Order confirmation.
Entry of personal and shipping information.
Payment method selection.
Acceptance of these Terms and Conditions.
Order confirmation and payment.

The customer will receive an email confirmation summarizing the order.

5. Prices and Taxes

All prices are listed in euros (€) and include applicable VAT, unless otherwise stated. Shipping costs will be detailed prior to order confirmation.

Tier One Supply, S.L. reserves the right to modify prices at any time. However, products will be invoiced based on the rate in effect at the time the order is placed.

6. Payment Methods

We accept the following payment methods:

Credit/debit card (Visa, MasterCard, etc.)
Bank transfer
PayPal
Other methods as may be specified during checkout

Payments are processed through secure payment platforms. Tier One Supply, S.L. does not store customers' banking information.

7. Shipping and Delivery

Products will be shipped to the address provided by the customer during the purchase process.
Delivery times vary depending on the destination and product availability, and will be indicated before confirming the order.
In case of delays, the customer will be informed as soon as possible.
The risk of loss or damage transfers to the customer upon delivery.

8. Right of Withdrawal (Returns)

In accordance with European and Spanish consumer law, customers have the right to withdraw from the purchase within 14 calendar days from the date of receipt, without providing any reason.

To exercise this right:

The customer must send a clear statement of withdrawal to info@tieronesupply.com.
Products must be returned in perfect condition, unused, and in their original packaging.
Return shipping costs shall be borne by the customer (unless the return is due to a defect or error attributable to Tier One Supply, S.L.).
Refunds will be issued within 14 calendar days of receiving the returned item(s).

*The right of withdrawal does not apply to services already performed or to custom-made or clearly personalized products.

9. Legal Warranty

All products are covered by a 3-year legal warranty against manufacturing defects, in accordance with Spanish consumer protection laws.

This warranty does not cover:

Damage caused by misuse or improper handling
Wear and tear from normal use
Unauthorized interventions by third-party repair services

To make a warranty claim, the customer must retain the purchase invoice and contact us directly.

10. Customer Service and Claims

For any questions, incidents, or complaints, customers can contact us via:

Email: info@tieronesupply.com
Phone: +34 955 467 119

We will respond within 48 working hours.

11. Applicable Law and Jurisdiction

These terms are governed by Spanish law. In the event of a dispute, and unless consumer protection laws specify otherwise, both parties submit to the exclusive jurisdiction of the Courts of Seville (Spain).

12. Online Dispute Resolution

In accordance with Regulation (EU) No. 524/2013, we inform consumers that they may access the EU's online dispute resolution platform at:
👉 https://ec.europa.eu/consumers/odr/

13. Conditions for Reservation, Repair, and Retention of Customer-Owned Products

In the event of maintenance, repair, or modification services performed on products owned by the customer, Tier One Supply, S.L. applies the following conditions:

The customer is responsible for the full payment of the service as agreed upon in the accepted quotation.
Until full payment has been received, Tier One Supply, S.L. reserves the right to retain the serviced product (such as regulators, equipment, components, etc.).
If 90 calendar days have passed since the service was completed without payment or collection of the product by the customer, it shall be understood that the customer has voluntarily forfeited the right to recover the product.
In such a case, Tier One Supply, S.L. may freely dispose of the product (including resale, recycling, or destruction) in order to recover the outstanding amount, without any obligation of reimbursement or compensation to the customer.
In all cases, the customer will be notified in writing (via email) with at least 15 calendar days’ notice

CONTACT US

info@tieronesupply.com
(+34) 955 467 119

Have any questions or need assistance? Our team is here to help you with all your inquiries. Whether you’re looking for more details about our products, services, or need support, feel free to reach out. We’ll get back to you as soon as possible!